PAYMENT AND DELIVERY
ORDERS ARE PROCESSED AND DELIVERED IN UKRAINE AFTER PAYMENT.
PAYMENT OF THE ORDER
YOU CAN PAY FOR ORDERS:
ONLINE BY BANK PAYMENT CARD VISA OR MASTERCARD
APPLE PAY, GOOGLE PAY
ONLINE THROUGH INTERNET BANKING PRIVATE24
ONLINE PAYMENT BY VISA OR MASTERCARD PAYMENT CARD
AFTER ORDERING, YOU WILL BE redirected to the SECURE PAYMENTS OF THE PAYMENT SYSTEM website. ENTER YOUR CARD DETAILS AND CONFIRM PAYMENT. SECURITY OF PAYMENTS IS PROVIDED BY THE PAYMENT SYSTEM. WE DO NOT RECEIVE YOUR CARD INFORMATION. PAYMENT IS PROCESSED ON THE PAYMENT SYSTEM SIDE.
ONLINE PAYMENT THROUGH PRIVATE INTERNET BANKING24
THIS IS A FAST AND CONVENIENT WAY OF PAYMENT FOR PRIVATBANK CLIENTS REGISTERED IN THE PRIVATE INTERNET BANKING SYSTEM24. AFTER MAKING THE ORDER, YOU WILL BE redirected to the SECURE PAYMENTS OF THE PAYMENT SYSTEM website. CHOOSE PRIVATE WAY24. FOLLOW THE INSTRUCTIONS ON THE PAYMENT PAGE. SECURITY OF PAYMENTS IS PROVIDED BY THE PRIVATE SYSTEM24. WE DO NOT RECEIVE YOUR LOGIN DATA AND YOUR CARD DATA. PAYMENT IS PROCESSED ON THE PRIVATE SIDE24.
DELIVERY ORDER
ORDERS CAN BE OBTAINED IN THE FOLLOWING METHODS:
- NEW POST OFFICE IN UKRAINE IN THE DEPARTMENT
- NEW MAIL BY COURIER TO YOUR ADDRESS
ORDERS ARE DELIVERED THROUGHOUT UKRAINE BY THE DELIVERY SERVICE NEW MAIL OR BY COURIER NEW MAIL TO YOUR ADDRESS. ORDERS PAID ON WORKING DAYS UNTIL 15:00 WE SHIP ON THE SAME DAY PAID AFTER 15:00 - THE NEXT WORKING DAY. PAID ON WEEKENDS AND HOLIDAYS - NEXT WORKING DAY.
DELIVERY TIME 1-3 DAYS AFTER SHIPPING. COST, CALCULATED BY TARIFFS NEW MAIL. IN THE AVERAGE 45 - 75 UAH. WHEN ORDERING AMOUNT FROM 600 UAH. DELIVERY TO THE OFFICE NEW MAIL IS FREE OF CHARGE. ADDRESS DELIVERY BY COURIER AT TARIFFS NEW MAIL.
FIND THE NEAREST DEPARTMENT OR POST OFFICE ON THE WEBSITE ON THE SITE NEW MAIL, IN THE MOBILE APP OR IN CALL THE CONTACT CENTER ON THE CALL FOR 800 IN THE MONEY OF THE COUNTRY ON THE CALL FOR 800 AFTER SENDING YOUR ORDER, YOU WILL RECEIVE A MESSAGE WITH EXPRESS SHIPMENT NUMBER AND INDICATIVE DELIVERY DATE. WHEN THE PACKAGE WITH THE ORDER IS DELIVERED, A NEW MAIL WILL SEND YOU A MESSAGE.
IF THE GOODS IS NOT IN ORDER OR DOES NOT COMPLY WITH THE ORDER
INFORM THE EMPLOYEE OF THE DEPARTMENT. YOU HAVE THE RIGHT TO REFUSE THE PACKAGE. IF YOU RECEIVE A PACKAGE AT THE NEW POST OFFICE, INFORM THE EMPLOYEE OF THE DEPARTMENT OR THE CONTACT CENTER BY PHONE 0 800 500 609 FREE OF CHARGE FOR FREE WE RECOMMEND TAKING SEVERAL PHOTOS TO RECORD THE CONDITION OF THE PARKING AND GOODS AT THE TIME OF RECEIPT. IF YOU HAVE DECIDED TO REFUSE THE PACKAGE, PLEASE LET US E-MAIL. MAIL BUCKCOFFEEROASTERS@GMAIL.COM. BRIEFLY DESCRIBE THE SITUATION AND THE REASON FOR REFUSAL. ADD MAKED PHOTOS.
HOW TO TRACK THE DELIVERY OF THE ORDER AFTER DELIVERY?
NEW MAIL ANNOUNCES SMS DELIVERY STATUS. YOU CAN LEARN THE STATUS YOURSELF IN ANY WAY:
1. CALL FROM THE RECIPIENT'S PHONE TO THE CONTACT CENTER NEW MAIL 0 800 500 609 (FREE FOR SUBSCRIBERS OF NATIONAL COMMUNICATION OPERATORS).
2. SEND SMS to NUMBER 4404 WITH NUMBER OF EXPRESS INVOICE OF DEPARTURE.
3. NEW MAIL ON THE SITE.
4. THROUGH THE MOBILE APP.
HOW TO RECEIVE ORDERS IN ANOTHER DEPARTMENT?
ORDER A DISTRIBUTION SERVICE IN NEW MAIL. THE SERVICE PROVIDES A CHANGE OF THE DELIVERY ADDRESS OF AN ALREADY ESTABLISHED SHIPMENT WITHIN ONE SETTLEMENT OR COUNTRY. NEW MAIL WILL DELIVER A PACKAGE WITH YOUR ORDER TO THE ADDRESS YOU SPECIFIED BY COURIER OR TO A OFFICE OF YOUR CHOICE.
YOU CAN ORDER THE SERVICE YOURSELF IN ANY WAY:
1. CALL FROM THE RECIPIENT'S PHONE TO THE CONTACT CENTER NEW MAIL 0 800 500 609 (FREE FOR SUBSCRIBERS OF NATIONAL COMMUNICATION OPERATORS).
2. NEW MAIL ON THE SITE.
3. THROUGH THE MOBILE APP.
4. IN ANY DEPARTMENT.
WHERE TO TURN A QUESTION IN AN UNUSUAL SITUATION?
CONTACT US BY E-MAIL. MAIL BUCKCOFFEEROASTERS@GMAIL.COM.
HOW TO LEAVE A REVIEW OR A PROPOSAL?
WE WILL BE THANKFUL TO YOU FOR ANY REVIEWS AND SUGGESTIONS. REVIEW ABOUT THE GOODS CAN BE LEFT ON THE GOODS PAGE ON OUR WEBSITE OR SEND BY EMAIL MAIL BUCKCOFFEEROASTERS@GMAIL.COM. REVIEWS AND SUGGESTIONS ON OTHER ISSUES SEND TO E-MAIL. MAIL BUCKCOFFEEROASTERS@GMAIL.COM.